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Delivery

DELIVERY

  • ALL ORDERS IN THE UK & NORTHERN IRELAND ARE FREE NEXT DAY DELIVERY
  • DELIVERY CHARGE TO EUROPE IS £15. PLEASE ALLOW 2-3 WORKING DAYS FOR YOUR ORDER TO ARRIVE.
  • IN ORDER TO QUALIFY FOR UK NEXT DAY DELIVERY YOU MUST PLACE YOUR ORDER BY 3PM MON – THURS. ALL ORDERS PLACED AFTER 3PM WILL BE DELIVERED TO YOU TO ON THE FOLLOWING WORKING DAY. (PLEASE NOTE THAT SATURDAY –SUNDAY ARE NOT CLASSIFIED AS WORKING DAYS)
  • WE DO NOT DISPATCH ORDERS ON SATURDAY, SUNDAY OR BANK HOLIDAYS.
  • WE CANNOT ACCEPT RESPONSIBILITY FOR LATE DELIVERIES DUE TO CIRCUMSTANCES OUTSIDE OF OUR CONTROL. WE WILL DO OUR BEST TO INFORM YOU OF ANY UNEXPECTED DELAY. IF YOU ARE AWAITING A DELIVERY THAT HASN’T REACHED YOU WITHIN 2 WORKING DAYS THEN PLEASE EMAIL sales@geneselondon.co.uk QUOTING YOUR NAME, ADDRESS AND ORDER NUMBER.
  • ONCE YOUR ORDER HAS BEEN DISPATCHED WE WILL BE UNABLE TO CHANGE THE INITIAL ADDRESS SO PLEASE CONSIDER THIS BEFORE PLACING YOUR ORDER.
  • A SIGNATURE IS REQUIRED ON DELIVERY. IF YOU ARE NOT AVAILABLE TO ACCEPT YOUR PARCEL THE CARRIER WILL POST A CALLING CARD THROUGH YOUR DOOR WITH INFORMATION TO ARRANGE RE-DELIVERY OR HOW YOU CAN PICK IT UP. IN SOME CASES THE PARCEL MAY BE LEFT WITH A NEIGHBOUR IF THE CARRIER THINKS IT IS SAFE TO DO SO,A CARD WILL BE POSTED THROUGH YOUR DOOR TO INFORM YOU IF THIS IS THE CASE
  • WE DO NOT SHIP TO PO BOX ADDRESSES OR BFPO.
  • ALL ORDERS ARE SHIPPED FROM THE UK. ANY IMPORT DUTIES AND TAXES ARE CHARGED ONCE THE PARCEL HAS REACHED THE DESTINATION COUNTRY. WE HAVE NO CONTROL OF THESE CHARGES UNFORTUNATELY.
  • WE CANNOT ISSUE A REFUND FOR GOODS SEIZED BY CUSTOMS
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FREE UK NEXT DAY DELIVERY | NOW SHIPPING TO THE USA